Personalized.
Connected. Secure.

Delight your customers while lowering your costs with a pay-as-you-go, modern, AI-enriched contact center, native to the cloud and designed for small businesses.

Request a demo What's included
  • No up-front payments
  • No long-term commitments
  • AI included
Your team
Main line Open
  • AI agent Answers first
  • Menu 1 Claims · 2 Billing
  • Claims queue 2 waiting
  • Claims team 3 available

Complete collaboration portfolio

Set it all up yourself in a few minutes, from your phone or your laptop, and change it whenever your business changes.

Menus

Build each line's menu option by option: send callers to a queue, an outside number or voicemail, and decide what happens when they press nothing.

Queues

Hours, a hold message, a maximum wait and size, and where callers go when it's full: another queue, a number or voicemail.

Teams & agents

Group agents into teams and set which queues each team serves first. Agents take calls in the browser or on their own mobile phone.

Schedules

Work schedules for your agents, plus holidays and closures you set once and apply to one line or all of them.

Prompts

Type a message and it's ready to play, or upload your own recording. Share a link for sign-off. More

Voicemail

Messages land in the right team's inbox with a link to listen, and can be transcribed so you can read them at a glance.

Reports

A live dashboard of every queue and agent, and history: service level, answer and abandon rates, queue and handle times.

AI agent Included

Self-service around the clock: it answers first from your own documents, and hands off when a caller needs a person.

Nexus menu builder: a main menu prompt with New Claim, Fraud Triage and Claim Status options
Nexus prompt editor: choose AI generated, upload or record

Modern, no-code interface

Your whole contact center, fully managed from your mobile device. No code, no developers, no tickets, no waiting on a vendor to change a menu.

  • Build menus, queues and teams, and set up agents in minutes.
  • Type a prompt, upload one or record it on the spot.
  • Change a greeting in under a minute, right from your phone.
AI self-service

AI assistance

It picks up the moment the call connects and resolves the questions your team hears all day. When the answer isn't in your documents, it says so instead of making one up, and offers to connect the caller with your team.

  • You write its instructions and greeting, in plain language.
  • It answers from your FAQs and policies: PDF, Word, text or HTML.
  • You decide when it hands off, and it goes to your menu and queues.
  • Pick a safety level. Card and Social Security numbers are always blocked.
Incoming call · Main line AI agent
AI agent Thanks for calling Northwind Insurance. How can I help you today?
Caller Is the claims office open on Saturdays?
AI agent It is, from 9 am to 1 pm.
Caller Great. Can I talk to someone about a new claim?
AI agent Of course. Let me connect you with our claims team.
Built to fall back

Never a dead call

The AI agent sits in front of your contact center, not in place of it. If it can't help, or isn't available for any reason, the caller goes on to your menu, queues and voicemail, exactly as they would have without it.

Callers reach your team when:
  • They ask for a person, at any point in the call.
  • Your hand-off rules say so: a new claim, a complaint, anything you choose.
  • They don't say anything, so nobody is left in silence.
  • The AI agent is unavailable: they get your usual menu, with no dropped call.
  • It's after hours: your after-hours message and voicemail.

How it works

No hardware, no software, and no code.

We set up your lines

We open your contact center and phone numbers with you, sized to your team.

Build it your way

Add your teams and agents, queues, schedules, prompts and menus in Nexus.

Add your AI agent

Write its instructions, add your documents and activate it. Within minutes it's answering first.

FAQs

Got a question we haven't answered? Just ask.

A monthly plan sized to your contact center, plus the minutes you use. AI agents are included, with no separate charge per AI call. Your plan sets how many AI agents you can keep, so you can draft a new one alongside the live one before switching.
No. Agents take calls in their web browser, or on their own mobile phone. There's no hardware or software to install.
No. Your contact center works on its own with menus, queues and your team. Add an AI agent when you're ready, and switch it off whenever you like.
It tells the caller it doesn't have an answer rather than guessing, and offers to connect them with your team. To fill the gap, add the missing information to your documents.
Yes. While an edit to a live agent is being applied, which takes a few minutes, callers get your usual menu, so make bigger changes outside your busiest hours. If your plan has room, draft the changes as a second agent and activate it when it's ready.
Yes, if you turn it on. At the end of the call, the AI agent offers to take an appointment request and the caller's preferred time. Your team sees the request and confirms it with the caller.
Front Desk is a receptionist for owner-run businesses with no one to take the call. Contact Center is for businesses with a team: menus, queues, schedules and transfers, with AI answering first.
No. This is your everyday contact center. Disaster Recovery is a standby for a contact center you already run elsewhere, and doesn't include AI agents.
US English today. Talk to us if your callers need another language.
Hear it on a call

See your contact center

Tell us about your team and the calls you take. We'll walk you through a contact center built around them, with an AI agent answering first.

  • Nothing to install.
  • AI agent built from your own documents.
  • A real person replies within 1-2 business days.

Request a demo

We'll get back to you within 1-2 business days. Prefer email? sales@ilinix.com