Protecting customer trust.
Together.

The next layer of contact center
resiliency at affordable prices.

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Outages are no longer rare or hypothetical.

The Reality of Contact Center Risk

When the network itself is the point of failure

There's one scenario that's challenging to address: What happens when the network or the building itself becomes inaccessible?

  • Widespread network outage.
  • Carrier disruptions.
  • Cyber lockouts.
  • Facility-level events.
This moment requires a prepared, external safety net.

Contact center goes down customers still call

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True Resilience Requires Independence

Nexus : Cloud-Based Contact Center DR Solution

Independent:
  • Built for when seconds matter.
  • Powered by Amazon Connect.
  • Survives total infrastructure failure.
  • 24/7 standby environment, always ready.
Simple

Agent friendly. Familiar call handling.

Scalable

Ready for traffic spikes and global reach.

Secure

Inherits AWS compliance frameworks.

Affordable

Pay for readiness, not idle capacity.

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Stay Reachable

Calls route directly to agents via a secure softphone on their mobile devices, operating over trusted cellular networks. Your workforce is reachable immediately — even during widespread outages.

  • Simple, familiar call handling.
  • Supports inbound, outbound and transfer calls.
  • Secure web-based softphone operating over cellular data.
  • No downloads. No links or credentials to remember.
  • Works on personal and company-issued mobile devices.

Three simple activation steps

Activate
Admins redirect traffic to the dedicated DR number.
Notify
Agents receive an SMS message with login instructions.
Triage
Preconfigured menus, prompts, and team queues take over.
Answer
Calls are delivered directly to active agents.
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Nexus : modern, no-code interface

Finally, a contact center you can configure yourself from a smart phone. Our platform brings simplicity to enterprise-grade contact routing.

  • Designed for speed during critical moments.
  • Build menus, queues, teams, and set up agents in minutes.
  • Change your emergency greeting in under 60 seconds.

A clean, intuitive, AI-enriched interface built for quick, no-code configuration.

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Power Under the Hood

Disaster recovery shouldn't mean compliance risk

Your "Life Raft" is powered by the same engine that runs the world's largest contact centers.

Powered by Amazon Connect :
  • Handles over 10 million intercations a day.
  • HIPAA, PCI, SOC and HITRUST compliant.
  • End-to-end encryption (in transit & at rest).
  • Trusted by thousands of enterprises worldwide.
  • Named a Leader by Forrester and Gartner for CCaaS.
Built for resilience without compromising security or compliance.
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Facts about our offerings

Simple, predictable pricing includes inbound/outbound calling, recordings, voicemail generation, and transcription. Additional usage charges apply only during live DR events.

No download required

Our solution works in the browser. Agents can sign in and answer calls directly from their devices.

Multi-regional support

Each region consists of multiple, isolated, and physically separate data centers within a geographic area.

Telecom Agnostic

Compatible with any provider — PSTN, SIP, or VoIP. Network Independent. Works outside your building.

See it in Actions

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