Your IVR, watched

We’ve built an AI-enriched IVR monitoring service that calls your phone lines around the clock to hear what your customers hear. The moment a line goes down, goes silent or changes, your team gets notified with the recording.

Request a demo How it works
  • Nothing to install
  • Mobile friendly
  • US & Canada numbers
Line status Live
  • Main lineGreeting matched · checked 2 min ago
    Up
  • Claims lineGreeting matched · checked 4 min ago
    Up
  • Billing lineDead air on 3 checks · alert sent
    Down
  • After-hours lineLearning the greeting
    Learning
Around the clock
A real call every few minutes, on your business hours.
Verified
Every failure checked four ways before anyone is woken up.
Instant alerts
An email with the recording of what callers heard.
Learns by itself
Each greeting, on its own, usually in about ten minutes.
The silent outage

Customers notice first

A phone line rarely fails loudly. A carrier hiccup, a bad change to the greeting or an expired number, and callers hear dead air or a recording that isn't yours. Health checks still say the server is up. They can't hear what your customers hear, so nobody inside knows until the complaints start.

What every check listens for:
  • Disconnected numbers and carrier "out of service" messages.
  • Busy lines, including "all circuits are busy".
  • Dead air: the call connects and nothing plays.
  • The wrong answer: voicemail or an answering machine instead of your IVR.
  • A changed greeting you didn't plan.
  • Unusable audio, three checks in a row.

An alert you can trust

False alarms teach teams to ignore alerts. So before we email anyone, a failure has to survive four checks.

  • The greeting is compared with the one we learned for that line.
  • Three quick re-checks, decided by majority.
  • An AI review: is it really broken, or just a new greeting?
  • A final call from a second, independent network, to rule out our side.
Billing line
Possible failure: dead air
  • Greeting comparedNo match
  • Three re-checks3 of 3 failed
  • AI reviewReal failure
  • Second networkConfirmed
  • Alert sent to your teamwith recording
See it in action

Never miss an outage

IVR Monitoring calls your lines like a customer does, so a wrong greeting or a silently dropped line never goes unnoticed.

  • Listens to every line, every few minutes.
  • Learns what each line should sound like.
  • Alerts your team the moment something changes.
Every few minutes

A real call, within your business hours.

Four-step check

Verified before anyone is alerted.

Hear it yourself

Every alert links to what callers heard.

Alerts that get handled

The people you choose for each line hear about it first, with what they need to act.

  • An email the moment a line goes down, and again when it's back, with the downtime.
  • A link to the recording of what callers heard.
  • Acknowledge in one click, or pause the line.
  • Reminders until someone acknowledges: every 15, 30 or 60 minutes, or daily.
  • One summary, not a flood, when several lines go down together.

Every line at a glance

A live view of every number you monitor, and the history behind it.

  • Live status of every line, refreshed every 15 seconds.
  • Lines up, down and learning, with an overall health score.
  • Up to 90 days of history: call volume, answer rate, greeting matches and outcomes.
  • The greeting we learned for each line, so you can see what we listen for.

How it works

No hardware, no software, nothing for your phone team to change.

Add your numbers

A name and a number for each line, and who should get its alerts.

We learn each greeting

A few calls, about ten minutes, and we know what a healthy line sounds like.

We call and listen

Every few minutes, within your business hours, skipping the maintenance windows you set.

Real-time alerts, on the go

The moment a line fails, the people who can fix it know, wherever they are.

FAQs

Got a question we haven't answered? Just ask.

Every few minutes. We check a new or recently changed line more often, then settle into a steady rhythm once it's stable. Checks follow your business hours and skip the maintenance windows you set, so planned work never raises an alarm.
No. Monitoring checks that each line answers and plays the greeting it should. Mapping every branch of a menu is a separate service. Ask us if you need both.
We let you know it changed, then learn the new one. If the change was a mistake, you hear about it right away instead of from your customers.
US and Canada numbers that you own or are authorized to test. Talk to us about other countries.
Nothing. We call your numbers from the outside, the same way your customers do. There's no hardware, no software and nothing for your phone team to change.
Only briefly. An alert links to the recording of the failed call for 24 hours, long enough to hear what went wrong. The dashboard keeps up to 90 days of results.
Monthly, by credit or debit card. Your plan is set by how many lines you watch. To add lines or change plans, just ask us.
See it on your lines

Always the first to know

Tell us which numbers matter most. We'll set up monitoring with you and walk you through your first results.

  • Nothing to install or change.
  • Only numbers you own or are authorized to test.
  • A real person replies within 1-2 business days.

Request a demo

We'll get back to you within 1-2 business days. Prefer email? sales@ilinix.com